TERMS AND CONDITIONS

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1. Quotations

1.1 Due to potential manufacturer price increases, quotations are subject to change and must be confirmed at the time of ordering.

1.2 A quotation does not constitute an order or contract until it has been accepted by the Buyer and the required deposit has been received.

 

2. Payment

2.1 A deposit of between 50% and 75%, as specified on the quotation or invoice, is required before an order will be processed. 

2.2 The remaining balance must be paid in cleared funds at least 3 working days before the scheduled delivery date.

2.3 We reserve the right to postpone or reschedule delivery where the required payment has not been received in cleared funds by the payment deadline.

2.5 Please quote your invoice number or customer name as the payment reference.

 

3. Delivery

3.1 Any delivery date or timescale provided is an estimate and, unless expressly agreed otherwise in writing, is not a legally binding delivery date.

3.2 Scheduled deliveries may be rescheduled if the Buyer fails to comply with the payment terms set out in Section 2.

3.3 If the Seller is unable, for reasons outside its reasonable control, to deliver the goods on the confirmed delivery date, the Seller will contact the Buyer and arrange an alternative delivery date as soon as reasonably practicable.

3.4 Where a delivery has to be rescheduled due to circumstances attributable to the Buyer, including failure to make payment on time or failure to provide suitable access to the delivery address, the Seller reserves the right to charge reasonable additional delivery or storage costs incurred as a result.

3.5 The Seller shall not be liable for any loss of profit, business interruption or other indirect or consequential loss arising from a delay caused by circumstances outside the Seller's reasonable control or from a delivery being rescheduled in accordance with these Terms &

Conditions.

3.6 If the Seller is unable to supply goods after an order has been accepted due to circumstances outside the Seller's reasonable control, the Seller will notify the Buyer as soon as reasonably practicable. The Seller shall not be liable for any indirect or consequential loss arising from such circumstances.

3.7 Nothing in these Terms & Conditions affects the Buyer's statutory rights in relation to delivery.

 

4. Returns

4.1 Except for bespoke, made-to-order, personalised or special-order items, stock items may be returned for an exchange or credit note within 7 days of delivery, provided that:

• the goods have not been used;

• the goods are returned in the same condition in which they were supplied;

• the goods are suitably and securely packaged;

• all original packaging, where applicable, is included 

• the goods have not been damaged while in the Buyer's possession.

4.2 We reserve the right to refuse a return where goods have been used, damaged or are not returned in an appropriate condition.

4.3 Returned items will be subject to the applicable restocking fee set out in Section 8.

4.4 Mattresses that have been removed from their original packaging cannot be returned for hygiene reasons, except where they are faulty.

4.5 The Seller will only cover the cost of return carriage where goods are confirmed to be faulty or incorrect.

4.6 Refunds, exchanges or credit notes are not available for special-offer, bespoke, personalised or made-to-order items.

4.7 Nothing in this section affects any cancellation or other statutory rights that the Buyer may have under applicable UK consumer law.

 

5. Bespoke and Made-to-Order Orders

5.1 Bespoke, personalised and made-to-order products are produced specifically to the Buyer's requirements and cannot normally be cancelled or returned once production has commenced.

5.2 Bespoke and made-to-order items are non-refundable except where the goods are faulty, not as described, or where the Buyer has a statutory right to a refund or other remedy.

5.3 The Buyer is responsible for checking and approving any specifications, dimensions, colours, fabrics, finishes and other details before an order is placed or production commences.

5.4 Variations in colour, grain, texture and finish are normal characteristics of natural materials and handmade or bespoke products and will not necessarily constitute a defect.

 

6. Cancellation

6.1 Any request to cancel an order must be made in writing.

6.2 If an order is cancelled after it has been accepted, the Buyer may be responsible for costs reasonably incurred by the Seller up to the date of cancellation, including costs relating to goods already ordered, made-to-order or bespoke items, supplier charges, administration and delivery.

6.3 Any deposit paid may be retained to the extent necessary to cover costs and losses properly incurred as a result of the cancellation, subject to the Buyer's statutory rights.

6.4 Where goods have already been ordered from a supplier, the Seller may be unable to cancel that order and the Buyer may remain responsible for the associated costs.

6.5 Nothing in this section affects any statutory cancellation rights that apply to the Buyer.

 

7. Special Orders, Fabrics and Wallpaper

7.1 Special-order, bespoke and made-to-order items are ordered specifically for the Buyer and cannot normally be cancelled or returned once the order has been placed.

7.2 Fabric and wallpaper orders are non-refundable and non-returnable once the order has been placed, except where the goods are faulty, incorrect or where the Buyer has a statutory right to a remedy.

7.3 The Buyer is responsible for ensuring that quantities, measurements, colours, patterns and specifications are correct before an order is placed.

7.4 Where applicable, pattern or batch variations may occur between different production runs. Such variations are not necessarily considered defects.

 

8. Restocking Charges

8.1 A restocking fee may apply to eligible returned stock items.

8.2 The restocking fee may range from 25% to 100% of the invoice value, depending on the nature of the goods, their condition, packaging and whether the goods can reasonably be returned to stock.

8.3 Bespoke, personalised and made-to-order items are subject to a 100% charge once the order has been placed or production has commenced and are non-refundable.

8.4 The applicable restocking charge will be confirmed when the return is authorised.

 

9. Faulty or Incorrect Goods

9.1 If goods arrive damaged, faulty or incorrect, the Buyer should notify us on the day of the delivery, providing photographs and details of the issue.

9.2 We will assess the issue and, where appropriate, arrange a repair, replacement, refund or other remedy in accordance with the Buyer's statutory rights.

9.3 The Buyer should not dispose of or alter allegedly faulty goods without first contacting us, as the goods may need to be inspected.